Return Policy Page

Return Policy

At Active Tech, we strive to ensure complete customer satisfaction by delivering high-quality mobile accessories. This Return Policy outlines the terms and conditions under which returns, replacements, or exchanges may be accepted. Please read this policy carefully before making a purchase or requesting a return.

1. Eligibility for Returns

Returns or replacement requests may be accepted under the following conditions:

• The product received is defective or not functioning as intended

• The product received is damaged during transit

• The product received is different from what was ordered

All return requests must be raised within [X] days from the date of delivery. Products must be unused, in original condition, and include all original packaging, accessories, and documentation.

2. Non-Returnable Items

The following items are not eligible for return or replacement:

• Products damaged due to misuse, negligence, or improper handling

• Items showing signs of physical damage, wear and tear, or unauthorized repair

• Products purchased from unauthorized sellers or third-party marketplaces (unless specified)

• Requests made after the return window has expired

3. Return Request Process

To initiate a return or replacement request, please contact us using the details below:

• Phone: 9721594383

• Email: rajamobile704@gmail.com

Please provide the following information to help us process your request efficiently:

• Product name and model

• Description of the issue

• Proof of purchase (invoice or receipt)

• Contact details

Our support team will review your request and guide you through the next steps.

4. Inspection & Approval

Once the returned product is received, it will be inspected by our quality team. If the return request meets our policy criteria, we will proceed with a replacement, repair, or alternative resolution as applicable.

Active Tech reserves the right to reject returns that do not comply with this policy.

5. Replacement & Resolution

Approved returns may be resolved through:

• Replacement of the same product (subject to availability)

• Repair of the product

• Alternative solution as deemed appropriate by Active Tech

Refunds, if applicable, will be processed as per the agreed terms and timelines.

6. Shipping & Handling

Return shipping instructions will be shared once your return request is approved. In certain cases, customers may be responsible for return shipping charges unless the issue is due to a manufacturing defect or shipping damage.

7. Policy Changes

Active Tech reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be reflected on this page with an updated revision date.

8. Contact Information

For return-related queries, please contact us:

Company Name: Active Tech
Phone: 9721594383
Email: rajamobile704@gmail.com
Address: 74/008, 74/004A Ground Floor, Active Tech, Near Khalsa Inter College, Vijay Nagar Naka Hindola, Lucknow, Uttar Pradesh – 226004