Support Policy Page

Support Policy

At Active Tech, customer satisfaction is our top priority. This Support Policy outlines the assistance, guidance, and after-sales support we provide for our products and services. We are committed to delivering reliable support to ensure a smooth and satisfactory experience for our customers, distributors, and business partners.

1. Scope of Support

Active Tech provides support related to the following:

• Product usage guidance and general inquiries

• Technical assistance for Bluetooth Neckbands, Earbuds, and Mobile Chargers

• Warranty-related queries (if applicable)

• Manufacturing or quality concerns

• Bulk order and distributor support

Support is provided during standard business hours and is subject to product eligibility and availability of information.

2. How to Request Support

Customers and partners can reach our support team through the following channels:

• Phone: 9721594383

• Email: rajamobile704@gmail.com

• Contact Form: Available on our website

To help us assist you efficiently, please provide complete details such as product name, issue description, purchase source, and contact information.

3. Product Support & Troubleshooting

Our support team will make reasonable efforts to help resolve product-related issues, including:

• Basic troubleshooting steps

• Usage recommendations

• Compatibility guidance

Please note that issues caused by misuse, unauthorized modifications, physical damage, or improper handling may not be covered under support or warranty.

4. Warranty & Service Assistance

If your product is covered under warranty, our team will guide you through the verification and service process. Warranty coverage, duration, and terms may vary by product and are subject to Active Tech’s warranty guidelines.

Proof of purchase may be required for warranty support.

5. Response Time

We aim to respond to all support requests within a reasonable timeframe. While we strive for prompt assistance, response times may vary depending on request volume, nature of the issue, and availability of information.

6. Limitations of Support

Active Tech’s support services do not cover:

• Damage caused by accidents, water exposure, or electrical issues

• Normal wear and tear

• Products purchased from unauthorized sellers

• Issues beyond the intended use of the product

Active Tech reserves the right to decline support requests that fall outside this policy.

7. Policy Updates

Active Tech may update or modify this Support Policy at any time without prior notice. Changes will be reflected on this page with an updated revision date.

8. Contact Information

For support-related queries, please contact us:

Company Name: Active Tech
Phone: 9721594383
Email: rajamobile704@gmail.com
Address: 74/008, 74/004A Ground Floor, Active Tech, Near Khalsa Inter College, Vijay Nagar Naka Hindola, Lucknow, Uttar Pradesh – 226004